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Account and Subscription
This page covers everything related to your account settings, subscription plans, credits, and billing.
Account Settings
Access your account by clicking the person icon in the top-right corner of the toolbar.
Profile Information
Your account page shows:
- Username (your email address)
- First name and Last name
- Company (if provided during registration)
Theme
Lidarvisor offers three visual themes:
- Light — a light background, easier in bright environments
- Dark — a dark background (the default), easier on the eyes in dim environments
- Neon — a dark background with neon purple/blue accents
Switch themes from Account → Settings. The theme applies to the entire interface including the 3D viewer.
Language
Lidarvisor is available in:
- English
- French
Switch languages from Account → Settings. The change applies to all text in the interface — menus, buttons, labels, error messages, and tooltips.
Guided Tours
You can replay the interactive onboarding tours at any time from the Account panel:
- Replay welcome tour — the introductory tour of the workspace
- Replay point cloud tour — the tour that appears after your first point cloud loads
- Replay post-processing tour — the tour that appears after your first processing completes
Logging Out
Click Logout in the account panel to end your session.
Subscription Plans
Lidarvisor offers a free plan and three paid plans:
Freemium (Free)
| Feature | Details |
|---|---|
| Price | $0 forever |
| Credits | 50 hectares (one-time, does not renew) |
| Projects | Up to 5 |
| Storage | 5 GB total |
| Max LAS file | 5 GB |
| Max LAZ file | 1 GB |
| Priority processing | No |
| Priority support | No |
| API access | No |
The Freemium plan is designed to let you try the platform with a real dataset and see exactly what Lidarvisor can do for your workflow. The 50 hectares of credits are enough to process a typical small survey site end-to-end — including classification, terrain models, vectors, and reports.
Lite ($29/month or $19/month billed annually)
Lite is the entry-level paid plan — and like every paid plan, it unlocks downloading and exporting your deliverables (see Downloading and Your Plan below).
| Feature | Details |
|---|---|
| Credits | 25 hectares/month |
| Projects | Unlimited |
| Storage | 100 GB |
| Max LAS file | 10 GB |
| Max LAZ file | 2 GB |
Premium ($89/month or $59/month billed annually)
| Feature | Details |
|---|---|
| Credits | 100 hectares/month (1,200/year) |
| Projects | Unlimited |
| Storage | 500 GB |
| Max LAS file | 25 GB |
| Max LAZ file | 5 GB |
| Priority processing | Yes |
| Priority support | Yes |
| API access | No |
| Per-hectare rate | $0.89/ha (monthly) or $0.59/ha (annual) |
Advanced ($249/month or $167/month billed annually)
| Feature | Details |
|---|---|
| Credits | 500 hectares/month (6,000/year) |
| Projects | Unlimited |
| Storage | 2,000 GB (2 TB) |
| Max LAS file | 50 GB |
| Max LAZ file | 10 GB |
| Priority processing | Yes |
| Priority support | Yes |
| API access | Yes |
| Per-hectare rate | $0.50/ha (monthly) or $0.33/ha (annual) |
| Custom development | On request |
Annual Billing
Choosing annual billing saves approximately 33% compared to monthly billing. You pay for the full year upfront.
Which Plan Is Right for Me?
| Your Situation | Recommended Plan |
|---|---|
| Just testing, one small dataset | Freemium — 50 free hectares is enough for a trial run |
| Occasional light use, but you need to download your deliverables | Lite — the cheapest paid plan, unlocks downloads |
| Processing 1–3 sites per month (under 100 ha total) | Premium Monthly — 100 ha/month, unlimited projects |
| Steady workflow, multiple sites per month | Premium Annual — save 33%, 1,200 ha/year |
| High-volume production (500+ ha/month) | Advanced — best per-hectare rate, API access |
| Need to integrate Lidarvisor into your own software | Advanced — API access included |
| Large organization with custom needs | Enterprise — contact us |
How Credits Work
Credits are the currency you use to process data in Lidarvisor.
1 credit = 1 hectare of processed data.
(1 hectare ≈ 2.5 acres, or roughly 100 m × 100 m)
How Credits Are Consumed
When you click "Process Data," Lidarvisor calculates the area of your dataset in hectares (based on the spatial extent of your point cloud). That number of credits is deducted from your balance.
- The credit cost is the same regardless of how many processing options you enable. Whether you generate just a DTM or every product available, the credit cost is the same.
- Before processing starts, a confirmation dialog shows you exactly how many credits will be consumed.
Credit Allocation
- Freemium: 10 credits granted once at account creation.
- Paid plans (Lite, Premium, Advanced): Credits are allocated at the start of each billing period (monthly or yearly).
Credit Rollover
Unused credits roll over to the next billing period as long as your subscription is active. If you do not use all 100 credits in January, they carry over to February.
Credit Expiration
- While your subscription is active, credits do not expire.
- After cancellation, remaining credits stay valid for 90 days.
Failed Processing Refunds
If processing fails (due to an error, not a user mistake), your credits are automatically refunded — no action needed on your part. Our support team is also notified automatically of every processing failure and will get back to you within 24 hours.
Checking Your Balance
You can see your current credit balance:
- In the Account panel under My Subscription
- In the confirmation dialog before processing
Credit Packs (Top-Ups)
Need more credits than your monthly allowance? Subscribers on any paid plan can purchase additional credit packs:
| Pack | Price | Per-Hectare Rate |
|---|---|---|
| 100 credits | $99 | $0.99/ha |
| 500 credits | $299 | $0.60/ha |
| 1,000 credits | $499 | $0.50/ha |
| 2,500 credits | $999 | $0.40/ha |
| 10,000 credits | $3,499 | $0.35/ha |
Note: Credit packs require an active paid subscription.
Downloading and Your Plan
Viewing is always free: every result can be explored in the 3D viewer on any plan, including Freemium. Downloading the deliverable files Lidarvisor produces requires an active paid subscription (any paid plan — Lite, Premium, or Advanced). If you click a download without a paid plan, Lidarvisor shows you a subscribe option instead of the download.
- Your own uploaded files (the original point cloud) are always downloadable, on any plan.
- Downloading never consumes credits — credits are spent at processing time only. While subscribed, you can re-download any file as many times as you like, at no extra cost.
- If your subscription ends, nothing is deleted: you keep the files you already downloaded and can still view all your projects. You just cannot export new files until you subscribe again — re-subscribing restores downloads immediately.
- Demo projects are always fully downloadable, on any plan — they exist to let you try the real deliverable files before paying. If you no longer want the demo projects in your project list, remove them with the same bin icon you use for your own projects; this affects only your account, and there is no restore.
For file formats and step-by-step download instructions, see Downloading and Exporting.
Subscribing, Upgrading, and Managing
Subscribing
- Click the Subscribe button in the top toolbar (or go to the Pricing page on lidarvisor.com).
- Choose your plan (Lite, Premium, or Advanced) and billing interval (monthly or annual).
- You will be redirected to a secure Stripe checkout page to enter payment information.
- After payment, your subscription is activated immediately and you receive your credits.
Viewing Your Subscription
Go to Account → My Subscription to see:
- Plan name
- Start date and end date
- Status (Active, Suspended, etc.)
- Billing interval (monthly or yearly)
- Credits available
- Next renewal date
- Maximum file sizes for your plan
- Maximum total storage for your plan
- Any scheduled plan change, with the date it takes effect
Changing Your Plan (Upgrade or Downgrade)
If you are on a paid plan, you can move between Lite, Premium, and Advanced at any time, without cancelling:
- Go to Account → My Subscription.
- Click Change plan.
- Pick your target plan. Before you confirm, Lidarvisor shows you exactly what will happen — the amount charged today for an upgrade, or the date the change takes effect for a downgrade.
Upgrades take effect immediately. Your payment method on file is charged only the prorated difference for the remainder of the current billing period — your renewal date does not move — and your new plan's limits apply right away. You also receive a prorated share of the higher plan's credit allowance for the rest of the period. If the payment cannot be collected, nothing changes: you stay on your current plan.
Downgrades take effect at the end of the current billing period. You keep everything you already paid for until then — nothing is charged now, and no refund is issued. Your subscription page shows the scheduled change, and you can click Cancel scheduled change at any time before it takes effect to stay on your current plan.
A few things to know:
- A plan change keeps your billing interval: monthly stays monthly, annual stays annual.
- Your credit balance is never reduced by a plan change. A downgrade only lowers the allowance you receive from the next billing period onward.
- A plan change is not possible while your subscription is pending cancellation (reactivate it first), paused (resume it first), or has an outstanding payment (update your payment method first).
- Moving from Freemium to a paid plan goes through the Subscribe button (checkout), not Change plan.
Cancelling
- Go to Account → My Subscription.
- Click Unsubscribe.
- A short cancellation flow guides you:
- Step 1 — Reason: Select a reason (too expensive, not using enough, missing features, switching tool, temporary break, other) and optionally provide feedback.
- Step 2 — Options: Depending on your reason, Lidarvisor may offer an alternative — pausing your subscription for 1–3 months, or moving down to a cheaper plan instead of leaving.
- Step 3 — Confirm: Final confirmation.
After cancellation:
- Your subscription remains active until the end of the current billing period.
- Remaining credits stay valid for 90 days after expiration.
- Your projects and data are preserved — you can still view them, but you cannot process new data without credits.
Reverting a Cancellation
Changed your mind? Before your subscription expires:
- Go to Account → My Subscription.
- Click Reactivate my subscription. Your subscription will continue as if you never cancelled.
Pausing (Monthly Plans Only)
If you need a temporary break:
- During the cancellation flow, choose "Temporary break" as your reason.
- You will be offered the option to pause for 1, 2, or 3 months.
- During the pause, your subscription is suspended — no charges, no credit allocation.
- After the pause period ends, your subscription automatically resumes.
Note: Pausing is only available for monthly subscriptions. Annual subscriptions cannot be paused. You can pause once per rolling 12-month period — if you have paused in the last 12 months, the flow tells you when your next pause becomes available.
Resuming a Suspended Subscription
If your subscription was paused or suspended:
- Go to Account → My Subscription.
- Click Resume subscription.
Payment and Billing
- Payments are processed securely through Stripe.
- Lidarvisor does not store your credit card details — Stripe handles all payment information.
- You will receive email receipts from Stripe for each payment.
If a Payment Fails
If a renewal payment cannot be collected, you do not lose access right away:
- Automatic retries. Stripe retries the payment several times over the following weeks. After each failed attempt you receive an email from Stripe with a link to update your payment method — updating your card at any point keeps your subscription running as if nothing happened.
- A final warning. Before the last scheduled retry, Lidarvisor emails you the date of that final attempt and explains what happens if it fails.
- If the final retry fails, the subscription closes automatically:
- Your account moves to the free plan. Nothing is deleted — you keep access to all your projects and data, but downloading requires a paid plan again.
- Your credits are not erased. Your remaining balance is kept for 90 days.
- You receive an email confirming the closure, your exact credit balance, and the date it expires.
- Coming back. Re-subscribe before the 90-day window ends and your remaining credits are automatically carried over to your new subscription.
Note: While a payment is outstanding, plan changes are unavailable — update your payment method first.
Enterprise Plans
For organizations with large-scale needs, Lidarvisor offers custom enterprise plans with:
- Higher credit volumes
- Custom storage limits
- Dedicated support
- Custom development options
Contact contact@lidarvisor.com to discuss enterprise pricing.
Data Ownership and Privacy
- You retain full ownership of all data you upload.
- Lidarvisor does not share your data with third parties.
- Your data is stored on Google Cloud Platform with enterprise-grade security.
- For full details, see the Privacy Policy and Terms of Service.
Next Step
If you are on the Advanced plan and want to automate workflows, head to Processing API. Otherwise, check the FAQ for common questions.